SHIPPING + RETURNS

Our goal is to create simple, beautiful, and useful products that inspire people to find happiness and fulfillment. If your CashmereRED piece doesn't inspire at least a hint of joy, let us know! Rest happily, we'll take it back and make it right. 

 

100% Guarantee

If you're unsatisfied with any CashmereRED piece you've received, you're welcome to return it for a . . .

FULL REFUND within 14 days of purchase!

EXCHANGES accepted within 30 days of purchase! 

 

Our goal is to ship your order the business day after your product is complete. Keep in mind, our shippers take weekends off—orders received on Friday will be sent out the following Monday. Shipping time for expedited orders is detailed below.

For P.O. Box addresses, select "USPS or P.O. Box" in the shipping section of the checkout process. Your order will ship via USPS Priority Mail. Expedited/UPS shipping is not available to P.O. Boxes. All shipping methods are subject to weather delays.

USPS
3-5 Days (not including Sunday)

UPS Ground
5-8 business days (not including Saturday and Sunday).

UPS 2nd Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. 2nd Day Air delivery to AK or HI may take 3-4 days from the shipping date.

UPS Next Day Air®
Orders placed by 9am Pacific Time will ship the same business day; all other orders will ship the following business day. Next Day Air delivery is available only in the continental U.S.

Shipping Holidays
Our warehouse is closed and does not ship on the following holidays:

Martin Luther King Day
Memorial Day
Presidents Day
July 4th - Observed July 3rd
Labor Day
Thanksgiving Day (and following Friday)
Christmas Eve (Dec 24)
Christmas Day (Dec 25)
New Year's Eve(Dec 31)
New Year's Day (Jan 1)

Taxes
As much as we'd like to let it slide, we have to collect state sales tax on orders shipped to addresses in California, Washington and Maine.

 

 

RETURN IT

Return instructions are located on the back of the invoice included with your order. If you do not have your invoice, please write your order number (beginning with "EC") legibly on the outside of your return package. 

Once your return is received, we'll issue a credit to the original method of payment within 7-10 business days. Contact us at info@cashmerered.com if you need additional help.

Send All Returns To:

Colorado St. 

PO Box 

Telluride CO 81435

 

EXCHANGE IT

To make an exchange, please follow the above return instructions for the item(s) you don’t want, then place a new order for your replacement item. We will refund the purchase amount back to the original form of payment once we receive your return in our warehouse (within 5-7 business days). At any time, visit www.cashmerered.com to place a replacement order for your new item. 

We do not offer free shipping on returns.

 

RETURNING A GIFT

If you'd like to return a gift that was originally purchased on www.cashmerered.com, please contact us at info@cashmerered.com for instructions on how to make an exchange or receive a gift card credit. To speed up the process, please have the order number or name of the original purchaser on hand. Unfortunately, we cannot make exchanges of gifts that were not purchased through www.cashmerered.com.