FAQ
Answers to the questions we hear most about our cashmere, our Knit to Order pieces and the designers we carry.
Custom cashmere
What is Knit to Order cashmere?
Our Knit to Order pieces are designed in Telluride and knit one at a time in Scottish cashmere, in the color and size you choose. Making each piece to order means very little waste.
How long does a Knit to Order piece take?
Please allow approximately three weeks for your piece to be made.
Do you make custom cashmere for men?
Yes. Our men's custom cashmere includes the Easton crew neck sweater, the Eli hoodie and the Andy ribbed beanie, each knit to order in your choice of color.
Can I order a cashmere cardigan in a custom color?
Yes. The Eloise cardigan is knit to order in your choice of color. If you would rather not wait, the Ruthie V-neck cardigan is ready to ship. See all cardigans.
Cashmere and care
What makes Scottish cashmere different?
Scottish mills spin cashmere from long, fine fibers and finish it with methods refined over generations. Longer fibers mean fewer loose ends, so the knit pills less, holds its shape and softens with wear.
How do I care for a cashmere sweater?
Hand wash in cool water with a cashmere wash, press out the water without wringing, and dry flat. Lift any pills with a cashmere comb rather than pulling them. You can find wash and combs in Cashmere Care.
Brands and sizing
Where is MooRER made?
MooRER makes all of its outerwear in Italy.
How does MooRER men's sizing compare to US sizes?
MooRER uses Italian sizing. For men, an Italian 52 is about a US 42 (Large) and an Italian 50 is about a US 40.
What are Johnston's of Elgin throws made of?
Most are merino wool. The blanket-stitched basketweave throws are 90% merino wool and 10% cashmere. A standard throw measures 190 x 140 cm.
Why does Il Bisonte leather change color?
Il Bisonte uses natural, vegetable-tanned cowhide. Sunlight and everyday use darken it gradually into a warm patina, which is part of its character.
Returns
What is your return policy?
You can return an item within 14 days of purchase. It must be unworn and unused, with its tags and original packaging, and you'll need your receipt or proof of purchase. Custom pieces (including Knit to Order), sale items and gift cards can't be returned. Email info@cashmerered.com to start a return, or see our full refund policy.
Visiting us
Where is CashmereRED?
Our boutique is at 221 East Colorado Avenue in Telluride, Colorado. See Visit Us for details.
